FAQs | My Site

How do I book an event with you?

Complete a Booking Inquiry and a member of our staff will respond to your inquiry within 1-2 business days of submission.
Is a deposit required? When is the payment made?

We require a non-refundable deposit in order to reserve your event date and time. The remaining balance of your invoice is due one week before your event.
What forms of payment are accepted?

VISA, American Express, Mastercard, Discover, ACH/Bank Transfer.
Your guests are enjoying our company and you would like us to stay. Can the performer stay longer?

We will gladly accommodate this request for an additional fee as long as we do not have an event scheduled directly after yours. We always try our best to accommodate extra time if we can! We would like your guests to have a great experience!
What is your cancellation policy?

Please note that once you have booked an event with us it means that we have reserved time in our schedule exclusively for you. To avoid a cancellation fee, please provide cancellation notice or submit a reschedule request at least 7 business prior to your event. Only one rescheduled event is allowed.
Don't see the character you're looking for?

We offer a variety of mascot costume characters to fit the needs of your event. If you do not see a particular character that you're interested in, please contact us directly as we are frequently updating our inventory with new characters.